Delivery Information

Key Delivery Information

The goods will be delivered to you the buyer at the address provided by you on the order form. Delivery of orders is generally ex-stock. This means we should be able to despatch them from our secure stores within 21 working days.

If an item is not ex-stock we will advise you if the delay in shipping will exceed 21 working days.

The delivery of commissioned items will be the subject of a separate agreement. If you have not received the item(s)within 2 days of the expected delivery date please advise us so that we can attempt to trace the parcel.

All shipping/delivery charges are shown on your order form prior to your committing to your purchase. Overseas customers please refer to paragraph 2f of our terms. The risk in the goods shall pass to you upon such delivery taking place.

Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery however caused. We do make every effort to deliver goods within the estimated timescales.

Returns & Refunds

Everything sold by Gallery Online has been carefully checked for both quality and authenticity. Sometimes however items are damaged during delivery or unacceptable in some other way and we will make every effort to rectify that situation. b. When you receive your goods please check them immediately.

Any damage must be notified to Gallery Online within 2 days of receipt of your order. Gallery Online will then arrange for collection and a replacement. If a replacement is not available you have the option of choosing an alternative or a full refund.

Where a limited edition print has sold out between despatch and return a refund may have to be given unless we can locate the print in the secondary market. Goods that are unacceptable for any reason may be returned for a refund but you must contact us within 7 days of receipt if you wish to return the item.

Goods returned which are not defective or faulty will not be subject to a re-stocking charge. You must only pay for all shipping costs.  Where the order was framed to a moulding of your choice you will not receive any credit for your framing costs.  

Commissioned pieces which have been specifically ordered or made for you will not be accepted for refund. If such items are damaged in transit any insurance claim proceeds received by Gallery Online will be forwarded to you.